Quick post for today, before I gear up for the four-day family reunion extravaganza.
And no, I don’t want to talk about it. I’m not looking forward to it at all. My family is overwhelming. My parents are both on the spectrum, and my mother is hyposensitive, which means everything has to be loud and over the top for her to perceive it. So, EVERYTHING IS LOUD AND OVER THE TOP.
Which is painful, to say the least.
But I digress. This post is really about how I’ve developed some pretty impressive telephone skills, over the past several years. My job has devolved from hands-on, direct involvement in What Gets Done, to sitting on the sidelines, watching everyone screw everything up, and then being helpless to change the course of things. All I can really do is observe and then report. Which is maddening for me. I need to be hands-on, not pushed to the side. Plus, when I see people making terrible mistakes with their choices, I can’t just sit by and watch. I need to do something. Say something. But my input gets pushed aside, so…
I’m looking for a new job.
One of the things I’ve done more, for the past 3 years, than I’ve probably ever done before, is talk on the phone. Now, mind you, I have auditory processing issues, and it’s really hard for me to do phone conversations. But for years (especially the past year), I’ve spent anywhere from 6-10 hours in a day… guess what … talking on the phone. Listening. Trying to follow. Having that be my only connection to my colleagues, who are halfway across the country.
Augh! It’s been horrible.
On the other hand, it’s been very helpful in training me to do well on the phone. I mean… really well.
Funny, how that goes. When I don’t get something, I really don’t get it. But once I figure it out, and I come up with my own system and techniques, I can be really, really good. As in, second to none.
As it turns out, working the phones is now that sort of thing for me.
Everyday, a new adventure…